Well Together

Well Together This Winter

We can all stay well together by following some simple steps. Make sure you use the right service for your needs; follow simple tips around self-care like stocking up your medicine cabinet and keeping hydrated; and learn about the support that's available to you locally. 

Choose the right health service

Self-care

'Self-care' is all about doing simple things that will help you stay well at home. A lot of common ailments and minor illnesses can be safely looked after at home. This includes things like colds and flu, headaches, upset stomachs or diarrhoea, and sprains and strains.

The NHS website houses a great range of tips and advice on a range of different medical issues. If you want to find out more about how to take care of yourself at home with a particular issue you're having, please visit the NHS website's health A-Z pages. 

Some things are always good to remember when it comes to self-care, regardless of what ailment or illness you might be experiencing. Follow these top tips to keep safe and well at home:

  • Keep a well-stocked medicine cabinet, with common medications like paracetamol and ibuprofen and indigestion remedies. Also have a fist aid kit with items such as bandages, plasters, sterile dressings, medical tape and tweezers. You can buy these at most supermarkets and pharmacies for a low price.
  • Order any repeat prescriptions you have in good time so that you don't run out. You can quickly and easily order your repeat prescription through the NHS App, or via NHS online. Many GP practices also offer the option to order your prescriptions through their website. 
  • Stay hydrated by drinking water, hot drinks, fruit juices, or eating soup and pieces of fresh fruit. You can find out more about keeping hydrated on our It All Counts page. 

Access to free LFT tests for those eligible

If you (or someone you look after) are in a group of people at highest risk you should have a pack of five COVID-19 lateral flow device (LFD/LFT) tests to keep at home, in case you develop COVID-19 symptoms.

You can visit the NHS' website for more information on COVID-19 treatment and how you can get free lateral flow device (LFD/LFT) tests to find out more. 

Pharmacies

Your local pharmacy can help you by giving you advice about common illnesses and minor injuries, as well as medications, and by providing appropriate over-the-counter treatments.  

If you need to advice or treatment for a minor illness or condition, your pharmacy can help in many cases, including through the Pharmacy First initiative, which helps patients get help for seven conditions without needing to a see a GP first. These include earache, impetigo, and non-complicated urinary tract infections (UTIs) for women aged 16-64.

You can find out more about Pharmacy First and other ways that your local pharmacy can help you, on the NHS' How pharmacies can help webpage.

Many pharmacies can also provide you with the contraceptive pill (‘the pill’). You can also access emergency contraception if you need it, as some pharmacies. Visit the NHS' website for more details about contraception and where to access it.

Some pharmacies are open late, on weekends and during bank holidays with no appointment needed. They can also signpost you to your GP, minor injury unit or other relevant local service, if necessary.  

Your GP practice

Lots of different minor ailments and illnesses can be treated well at home either by using our self-care tips or by getting advice from your pharmacy. However, if you need further help your GP practice can support you. If you're not sure whether it's time to contact your GP just yet about your issue, you can find more information via the NHS website. Just type your issue into the search bar at the top of the page to get advice.

Our GP practices now all offer remote appointments as well as face-to-face appointments. When you call your practice, or request an appointment online, trained people at the practice will consider the information you've shared and help you get the type of appointment you need. If your issue is not urgent you may be asked to wait until a non-urgent appointment is available. 

Everyone in England can register with a GP practice and see a GP for free, without needing a fixed address, ID, or proof of immigration status. Remember to register your children with a GP, because they are not automatically registered at birth. You can visit the NHS website to find out how to register with a GP practice. 

NHS 111

If you've got a medical problem that you feel is urgent, please think 111 first. NHS 111 is open 24/7, every day of the year, and offers expert advice and support to people. If you need an urgent appointment with a healthcare professional, they can set this up for you. And if you do need to get seen urgently in one of our Accident & Emergency departments, they can help arrange an arrival time for you so that you don't have to wait as long.

You can reach 111 by calling 111 or by visiting 111.nhs.uk. If you're in a mental health crisis you can call 111 and select the mental health option for urgent support, and if you or someone you care for is receiving palliative care you can call 111 and pick option 3 for palliative care advice.

Urgent Treatment Centres and Minor Injury Units

Your local Minor Injury Unit or Urgent Treatment Centre can help you with lots of different problems, including wounds, cuts and bruises, bites, minor burns, minor head injuries, eye problems and ear ache. Some locations can also offer X-rays if you think you may have broken something.

Locally we have an Urgent Treatment Centre in Peterborough, with Minor Injury Units in Ely, Doddington, and Wisbech. Most of these locations are open on weekends, and several stay open on Bank Holidays.

Opening hours for each location, including over the holiday season, are below.

Peterborough Urgent Treatment Centre (UTC)

Peterborough City Hospital, Edith Cavell Campus, Bretton Gate, Peterborough PE3 9GZ.

Mon – Sun: 8am – 8pm. Including Christmas Day and other Bank Holidays

Ely Minor Injury Unit (MIU), Princess of Wales Hospital

Lynn Road, Ely, CB6 1DN

Mon – Fri: 8.30am-6pm (x-ray 9am - 4.45pm)

Sat and Sun: 8.30am - 6pm (x-ray 1pm - 5pm)

Bank Holidays including Christmas Day: 8.30am – 6pm (X-ray 1pm - 5pm)

No x-rays on 1 January 2025

Doddington Minor Injury Unit (MIU)

Benwick Rd, Doddington, March PE15 0UG

Mon to Fri: 8.30am - 6pm (x-ray 9am - 5pm)

Sat and Sun: 9am – 5pm (no x-ray)

Bank Holidays including Christmas Day: 9am - 5pm  (no x-ray)

Wisbech Minor Injury Unit (MIU)

North Cambs Hospital, The Park, Wisbech, PE13 3AB

Mon – Fri: 8.30am - 6pm

Sat and Sun: Closed

Bank Holidays: Closed

Digital NHS services

You can quickly and easily access a number of NHS services and resources online.

Download the NHS App

The NHS App is a simple and secure way of accessing NHS services from  your smartphone or tablet. Services offered through the NHS App include a digital tool to check your symptoms, appointment booking facilities, and information regarding the COVID-19 vaccination. You can also use the app to order repeat prescriptions in many cases.

The NHS App is available for free via the App Store (for Apple devices) and Google Play (for Android devices).

Use 111.nhs.uk

Rather than calling 111, use NHS 111 online for quick and easy access to advice and information. 111.nhs.uk is available to check the symptoms of anyone aged 5+. 

If you have run out of a repeat prescription and urgently need more medication, you can request this via NHS 111 online too by visiting their emergency prescription page.

Visit NHS.uk

You can use NHS.uk to find a wealth of information about common conditions, symptoms, and treatments, as well as any prescribed medications you take. You can also use this site to find a pharmacy, dentist, GP or urgent care service near you by using their dedicated NHS services page.

Accident & Emergency departments and 999

If you or someone you care for are experiencing a life or limb emergency, please call 999 urgently or travel to your nearest Accident & Emergency (A&E) Department. Locally our A&E departments are based at Peterborough City Hospital, Hinchingbrooke Hospital in Huntingdon, and Addenbrooke's Hospital in Cambridge.

999 and A&E are here to support those people with the most serious medical issues. Please do not call 999 or use A&E if your issue is not life-threatening, as this will help make sure that we keep staff at these services available for the people who need it most.

Examples of major, life-threatening situations where you must go to A&E or call 999 include loss of consciousness; a confused state that comes on suddenly; severe bleeding that you cannot stop, and serious burns. You can find out more about when to go to A&E on the NHS website.

 

Mental health matters

Mental health tips

There are simple things you can do to look after your own mental health as best as you can: 

  • Get active. Exercising, whether intensely or lightly, can help lift your mood. You don't have to run a marathon to get the benefit - a simple stroll or a cycle trip around the block can already make a difference. 
  • Go outside. It's especially helpful for your mood to go outside and keep active, do try to get out - even if it's just for 10 minutes or so. 
  • Eat a balanced diet. What we eat can impact how we feel. Try to eat plenty of fruit and vegetables. 
  • Connect with others. Speak to family and friends or drop by your neighbour for a chat.  

You can find further advice on looking after your mental health via Every Mind Matters. 

Sometimes these tips won't be enough. If you need help, please don't be afraid to ask for it. 

Reaching out for help - mental health services and support

If you need help with your mental health, don't wait - reach out now. A selection of local services are included below. You can find a full overview of services avialable locally and nationally, as well as a wealth of advice about your mental health, via Keep-Your-Head.com. 

Local services

  • Crisis support – NHS 111 and select the mental health option - If you feel you are in a mental health crisis, urgent support is available in our area 24/7 through 111. Simply dial 111 and select the mental health option. You will be put through to a trained advisor who will speak to you and discuss your current mental health needs.
  • Keep Your Head www.keep-your-head.com website provides information on mental health and wellbeing support and local services available for young people and adults across Cambridgeshire and Peterborough. 
  • HEAR 85258 – a mental health free text messaging support service - texting the word HEAR to 85258 to be connected to a trained volunteer who will offer them calm in a time or place of crisis.  
  • Lifeline – www.lifecraft.org.uk - Free, confidential helpline that you can call anonymously to talk to a trained volunteer. Lifeline is available daily 11am-11pm 365 days a year and can be reached by calling 0808 808 2121.
  • Qwell and Kooth - Free online wellbeing services offering chat-based counselling, peer support and self-help.  www.qwell.io – for ages 18+ www.kooth.com – for ages 11-25
  • Centre 33 - 0333 414 1809. Open 12pm-5pm Monday to Friday and 10am-1pm on Saturdays, this service specialises in mental health advice and support for young people up to the age of 25.
  • Age UK – A free and confidential advice line for older people and their families - 0800 678 1602 This helpline is open 8am-7pm 365 days a year and can help with practical advice and support. More useful help and advice can be found on their website -  www.ageuk.org.uk
  • How Are You (H.A.Y.) is a local website that brings together information on activities and support available in your local community to help boost mental health and wellbeing.
  • Bereavement support services in Cambridgeshire - support, advice and information for those who have lost a loved one.
  • Relate  - www.relate.org.uk/centre/cambridgeshire  - relationship support services in Cambridgeshire and Peterborough
  • National Gambling Service  - GamCare helpline available on 0808 8020 122  
  • The Samaritans - 116 123. Open 24/7, every day of the year, this service offers a listening ear from trained volunteers.

 

Help with money

Advice about money and debt

The Money & Pensions Service has a dedicated website full of advice and tips on how to manage your money. You can access this service via moneyhelper.org.uk. 

With the cost of living rising, we know some of our local people may sadly be at risk of getting in debt. If you are in debt, or are at risk of getting into this situation, help is available for you:

 

Getting the support you're eligible for

If you are struggling with money, you may be eligible for help from the Council or the national Government.

The Councils run a service for people who are struggling to pay their bills or cannot afford to heat their home. You can contact this service via:

  • Cambridge City, Fenland, Huntingdonshire or East Cambridgeshire, contact PECT at energyadvice@pect.org.uk or ring 0800 8021773
  • Peterborough or South Cambridgeshire, contact LEAP at support@applyforleap.org.uk or ring 0800 060 7567

The national Government has launched Help for Households, a campaign with a special website that will help you check whether you are entitled to certain financial support. This includes income support, help with energy bills, chilcare costs, and more. Visit Help for Households via helpforhouseholds.campaign.gov.uk. 

If you care for a serious ill child dependent on vital equipment to stay alive, you can reach out to Together for Short Lives for support with energy bills through their Emergency Fund. You can call this organisation via 0808 8088 100.